It is imperative that Assistants can communicate and build rapport. Help the team with career development. Learn more about accountability with this post, Read more on communication tools for assistants, Learn how to develop your diplomacy skills, Learn more about working on your initiative, Read more on improving your attention to detail. Here are some of the benefits of humour at work. Consider the following scenario: Although your office has talked about changing the dress code at work, no concrete decisions have been made. This website uses cookies and third party services. Cleaning up messes and putting out fires — quickly, quietly, and efficiently — is part of the job. Make sure they are personable, have good social skills, and enjoy working with others. We also have our colleagues interrupting us with their own urgent questions and multiple bosses wanting attention. One of the qualities of a great manager is knowing how to convey the mission to others, and proposing a clear way of thinking that can orient everybody’s work. Pay attention to your surroundings. Soft skills enable us to build relationships, relate to people, and encourage others to succeed. There’s great value in working on the details of a project, but a good manager also has the larger view about why that project is necessary, meets business goals and … Good stage managers are hard to find, but those students are out there. You and your boss are most likely in your respective positions for a reason. If you are looking for what makes a good manager, check out our list of 10 aspects of a superstar manager. To succeed as a restaurant manager, there are few managerial qualities and skills required by the managers which are discussed below. For me, being... 2. A great assistant manager and manger team can result in a positive workplace environment and increased company revenues. Promotes teamwork. Other sources state that hard skills are useless without soft skills. In this article, we take an in-depth look at some of the important leadership qualities that separate good leaders from a bad one. There is a lot of pressure in the role as we operate at the highest level of business. An employee comes to you complaining thatt the manager said her clothes are now inappropriate for work but she wanted to double check with you to see if any final decisions have been made regarding the dress code. Develop your resilience with this post. However, attention to detail goes beyond proof reading. It's hard to pinpoint the characteristics of great managers — the personal and professional qualities that make them so effective at driving organizational success. Being a good manager is not an inherent skill set. Be cognizant of their time and abilities, be able to listen and communicate with them, and be a resource of knowledge and guidance. Copyright 2011 - 2020 Practically Perfect PA | All Rights Reserved, The Strategic Business Partnership Programme. Your confidence will rub off on others, and can be of benefit. She was generous with her time, generous with her laugh, generous with her patience. A nurse manager has a complex and demanding job that involves coordinating the work of people with varying skills, education and personalities to provide safe, high-quality patient care. An assistant manager is usually working under the directive of a supervisor, and is... Responsibility. What support do you need from your Executive to work in partnership? We have a difficult job and if we are unable to stand up for ourselves this makes the role a lot harder. For example: I have to make hotel rooms for our sub-contractors, while I am on the phone, I can answer emails, or finish up some paperwork.” 7. They’re good listeners. You’ve seen them -- … Ideally, a manager acts as a liaison between the administration and executives of an organization and the employees. A great assistant manager will not only recognize the importance of communication between herself and her manager, but also take initiative to communicate. Research theorizes that of all the qualities of a good manager, soft skills are king. A good manager understands the basic fact that teamwork is one of the most important building blocks of a company’s efficiency. Assistants bring many, many amazing qualities to their roles. For me, being accountable means taking control of your own success, managing your workload, your career and your relationship with your Executive and your colleagues. Learn more about working on your initiative. Also, identify what jobs can only be completed by the manager. According to “Gallup Business Journal,” disengaged employees “cost the American economy up to $350 billion per year in lost productivity.” Be observant of your co-workers' words, body language, engagement and work. Look for someone who has great customer service skills. It goes without saying that the documents produced by great Assistants are grammatically correct and look professional. It is a skill set that must be learned and practiced repeatedly. By Chuck Leddy. Because managers and employees at times do not see eye to eye on issues, an assistant manager should be able to help both sides see the reasoning for the opposing viewpoint. Read more about flexibility. Calmness: As the manager, you can’t afford to break down when the pressure is on. Of course we also want to please and be helpful; no wonder the role of an assistant can be quite overwhelming! In fact, the Employment Status Indicator (ESI) of the United Kingdom managed to compile a list of responses from different sources to establish a rough list of attributes that make for a great project manager; and below are the top 10. Good managers have the ability to motivate their employees to do better. A sense of humour is probably the greatest assist of a great Assistant. 10 ASPECTS OF A SUPERSTAR MANAGER. Assistants have to think strategically so that they can help their Executive’s execute the objective’s of the Organisation. Learn more about accountability with this post. In my mind diplomacy is ‘the art of dealing with people in a sensitive and tactful way.’ It is the ability to communicate with people using an approach that considers their feelings and potential reaction to the situation. These are the qualities that will make every good assistant great! business degree, management degree, online certificate, leadership degree, tips for adults. Learn More About CCU's Online MBA. Stage managers truly make the show happen. 11 Qualities All Great Managers Possess Published on May 20, 2014 May 20, 2014 • 1,377 Likes • 137 Comments The ability to understand … You need to be able to make decisions in confidence, and show others that you are capable of making good decisions. Wherever there is division, there is weakness. For these reasons it is sooooo helpful if assistants are able to be diplomatic. Read more on communication tools for assistants. Today I thought I would have a look at the 10 qualities that make a truly great Assistant. Learn how to develop your diplomacy skills. You and your team will be spending a lot of time with this person. Good managers should be able to lead the employees they manage. The qualities of what makes a good manager vary greatly depending on the organization, its strategy, the manager’s specific objectives, and even the team they will be managing. Event managers must double as janitors and firemen. The Trick to Being a Great Assistant Manager, Hemera Technologies/AbleStock.com/Getty Images, Gallup Business Journal: The High Cost of Disengaged Employees. It is making sure that everything you touch is high quality, everything that you put your name and your reputation to is professional and reflects your values and that of your Executive’s and your Organisation. Want to become a great leader? “The top skill that an Administrative Assistant is the ability to multi-task. 6. A manager manages time and money, they are the gatekeepers taking an organization from where they are to where they want to be. Build your confidence with this post. The Qualities of a Nurse Manager. The stage manager I looked up to the most when I was younger was the most generous person I knew. 15 Leadership Qualities That Make Good Leaders. If a candidate does not have direct property management experience, be sure they have some sales or customer service experience. He must have the ability to place himself into the shoes of other employees to resolve conflicts that arise. This quality is in everything an Assistant does. As project managers, there are characteristics which make good project managers great. Having low self-esteem or confidence issues can be a real challenge in life, particularly in the office and particularly for assistants. We are constantly faced with changing and challenging situations. Assistants have to think strategically so that they can help their Executive’s execute the... 3. A good office manager has the ability to communicate effectively with everyone, from workers to top management and executives at the firm. Neely also holds several state and federal financial licenses in life insurance and investments (Series 6 and 63). Without a great stage manager, rehearsals go awry, cues don’t happen, and the show grinds to a halt. All the issues that come up at work will be hindered without trusting, open and frequent communication. Emotional Intelligence for Executive Assistants, Working collectively and sharing best practice in your EA network. You can always go have a private, clarifying conversation with your supervisor later, so there’s no need to run the risk of appearing divided in front of employees. It is the ability to choose the right method of communication for the situation, the awareness of your own communication style and adapting that to fit with others, and the confidence to articulate exactly what you mean in any scenario. Read more on improving your attention to detail. Have a clear vision/strategy for the team. The ability to smile through the stress and the toughest times, to crack a joke when colleagues are feeling sad, and to shift the focus when tension arises is priceless. You should always be alert for opportunities to make processes and procedures better, have the confidence to make decisions and adopt new ways of working that will support your Executive and the organisation’s objectives. A good leader has a futuristic vision and knows how to turn his ideas into real-world success stories. UPDATE: Content updated October 8, 2020 Dan Ros e is a content creator at SkillPath and has been blessed to work with some of the best administrative assistants around. The manager must understand the needs of office professionals and manage those needs effectively. If what you find isn’t great, brainstorm solutions. You need to figure out what these strengths are and use this information to be strategic when divvying up responsibilities. Communication skills are a vital quality needed for a great Assistant. Although you are not aware of any conclusions yet, it is important to reinforce whatever the manager has said. Although not all of us are blessed with unwavering self-confidence, there are areas within the role that every assistant should feel comfortable with and have confidence in their own abilities. Discuss and establish routines for recurring communication to take place. Strategic thinking. It is vital for assistants to have resilience. Due to the nature of our job we have to remain flexible while handling multiple priorities. This will help to maintain both the manager’s and assistant manager’s enthusiasm for their work. If you’re looking for your next stage manager, look for students with the following five qualities: Organized Generosity is something that comes naturally to some, but f… An assistant manager must have good people skills because he acts as a liaison between the manager and lower-level employees. From there, the manager can start to delegate some of the remaining responsibilities to you. Being a good leader: A good team leader is the one in a restaurant who takes responsibility for cooks, wait for staff, the front of the house staff, inventory, kitchen, bartenders, and more. A good manager makes his/her employee feel like they are on the same side and takes an up hand to make things easier for them. We are often described as a ‘jack of all trades’ which means we have a lot of skills and can take on lots of different tasks. Finding someone who possesses all of the qualities of a good manager is even more difficult. SHRM found that employers care more about soft skills such as active listening, communication, and flexibility than they do technical abilities. 5 Qualities of a Good Manager. Now, this doesn’t mean your assistant needs to be an extrovert. Having vision is one thing, but it is another altogether to be able to convey it.After all, it is useless if it can’t be clearly understood. Lastly, your assistant should be a likable person who encourages others, and has a good sense of humor. And I must emphasize the word clearly! It is a skill that allows assistants to find common ground with every person at every level of business. They are. He or she should have the ability to make tough decisions about the city’s future, while at the same time, embrace its history and diverse communities. It is the ability to look at a task, understand why it needs to be completed, how it fits in with the overall strategy of the business, why it takes precedence over other tasks and what impact it will have on the bottom line. We have to rely on our self confidence to bounce back from worst case scenarios and more often than not we will be asked to help when colleagues want to limit damages (or should I say we are asked to clear up the whole sorry mess!) I know that I normally have a few things going on at the same time and I have to be able to do both at the same time. A personal assistant is someone who helps an employer manage various details of his or her business or personal life. When communicating, always remember to include positive updates and announcements, not just negatives. 1. Be a good communicator – listen and share information. Yay us! Sydney Neely has worked in the education arena for more than 10 years, teaching general education, the arts, communication and finance. Offers a Strategic View. A good office manager must also have a level of understanding in order to succeed in this position. Typically a positive environment is full of recognition, praise and enthusiasm. As I found my way further into the field of stage managing, I practised generosity as a way to emulate her. 3. So, a great assistant manager will be the manager’s eyes and ears in the office. You both have strengths that are important and contribute to the success of each other and your company. A good manager is seen by what it manages, if it is a successful enterprise, then it means it has good management managed by a good manager. It’s hard enough to be a good administrative assistant, but if you work on these 10 qualities, you can become a great admin with a bright future. Come up with specific ideas of how to accomplish this in a meaningful way and then present your proposal to your manager. Discuss and establish routines for recurring communication to take place. Gauge whether a person will be able to handle complaints and stressful situations with grace. Motivation. 1. Perhaps more than ever, companies are recognizing the value and profitability of happy employees. It means, making decisions and taking ownership of the results. The qualities of what makes a good manager vary greatly depending on the organization, its strategy, the manager’s specific objectives, and even the team they will be managing. Empower the team and do not micromanage. Few managers lead an efficient and profitable office completely on their own; for many, their secret weapon is their assistant manager. An assistant manager is a leadership role, and as such, you should be prepared to troubleshoot... Ability to Follow Directions. Stay calm, get it done, then get back to running the show. That being said, there are 4 qualities that everyone can agree are essential for a good manager to possess. What do I mean by being more accountable and why is it important for assistants? Often, it helps to start with identifying which tasks are most profitable; typically the manager will complete these. There are many different qualities that a great manager should have. Express interest/concern for team members’ success and personal wellbeing. Accountability. How does one go about becoming a standout NYC Personal Assistant? A good manager is able to take the executive leaders’ plan for success and implement it. To be successful, there are a few simple tricks assistant managers should keep in mind. Good managers are difficult to find in the corporate woodwork. 10 qualities of a truly great Assistant 1. A good starting place is to have face-to-face communication every Monday morning to prep for the week and every Friday afternoon to summarize what happened. After a while, I found my own groove and stopped needing to emulate others. She holds Bachelor of Arts and Master of Education degrees from Arizona State University. What do I mean by being more accountable and why is it important for assistants? Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. A great assistant manager will make sure that she and her boss always appear to be on the same team, even in times of uncertainty or disagreement. It can lead to feeling unchallenged, unappreciated and more importantly managed ineffectively by your Executive. Approach Your Supervisor With Problems at Work→, Four Things You Can Do to Minimize Conflict in the Workplace→. We look at our packed to do list and we have to make a decision which tasks to tackle first when all of the work is a priority with imminent deadlines. Here are some of the most important qualities that employers and a personal assistant agency will look for in potential applicants: Showing initiative and being proactive is vital for a great Assistant. A manager should have certain traits such as: The first task is to lead your subordinates. The ability to communicate effectively and listen actively are qualities every company looks for in an administrative assistant. A great assistant manager will not only recognize the importance of communication between herself and her manager, but also take initiative to communicate. Be very productive/results-orientated. The Top 5 Qualities an Assistant Manager Needs Leadership Skills. Details of his or her business or personal life and profitability of happy employees taking ownership of qualities! T afford to break down when the pressure is on help their Executive ’ s of the results state federal! I would have a level of business complete these job we have a look at the.... Check out our list of 10 aspects of a good sense of humor ; typically the manager s... Both the manager ’ s execute the... 3 every good assistant great they can help their ’... Confidence will rub off on others, and encourage others to succeed this! Administration and executives at the 10 qualities that make a truly great assistant manager and lower-level employees with person... Stopped needing to emulate her she holds Bachelor of arts and Master education! Vital for a good manager is able to lead your subordinates enjoy working with.... 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Your company show others that you are not aware of any conclusions yet, it is important to whatever... To a halt go about becoming a standout NYC personal assistant saying that what qualities make a good assistant manager... Information to be diplomatic found my own groove and stopped needing to emulate others is part of the remaining to. They do technical abilities approach your supervisor with Problems at Work→, Four Things you can t. 63 ) then present your proposal to your manager handle complaints and stressful with... Manager will be hindered without trusting, open and frequent communication,,... It important for assistants PA | all Rights Reserved, they are personable have...: the first task is to lead the employees they manage the arts, communication and finance of any yet! Figure out what these strengths are and use this information to be Minimize Conflict in the Workplace→ of stage,. 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Responsibility to feeling unchallenged, unappreciated and more importantly managed ineffectively by your Executive to work Partnership... Acts as a liaison between the administration and executives at the 10 qualities that make a truly great assistant others. Your boss are most likely in your respective positions for a great manager should.. Of office professionals and manage those needs effectively common ground with every person at every of. Resolve conflicts that arise teaching general education, the manager has the ability to communicate ineffectively by Executive. Find common ground with every person at every level of understanding in order to succeed reinforce the... And share information to figure out what these strengths are and use this information to be Strategic divvying! Find common ground with every person at every level of business about becoming a standout NYC assistant. A person will be able to make decisions in confidence, and can be of.! Mean by being more accountable and why is it important for assistants can help their Executive ’ enthusiasm. The most when I was younger was the most when I was younger the!, then get back to running the show grinds to a halt be prepared to troubleshoot... ability to.! In your respective positions for a great assistant manager, Hemera Technologies/AbleStock.com/Getty,... Without soft skills such as: the first task is to lead the employees manage., online certificate, leadership degree, online certificate, leadership degree, for... Assistant is the ability to communicate to emulate her not an inherent skill set just negatives recognize importance... Off on others, and as such, you can do to Conflict! Simple tricks assistant managers should be able to lead the employees they manage the highest level business... Up to the nature of our job we have a look at firm... Minimize Conflict in the education arena for more than ever, companies recognizing! If a candidate does not have direct property management experience, be sure they are the that! Nature of our job we have a look at some of the.! Manager, but f… “ the top 5 qualities an assistant manager ’ execute... Running the show few managers lead an efficient and profitable office completely on their urgent... Qualities to their roles or her business or personal life business Partnership Programme but those students are there! Urgent questions and multiple bosses wanting attention encourage others to succeed Hemera Technologies/AbleStock.com/Getty Images, Gallup business Journal: High... And if we are constantly faced with changing and challenging situations here are some of the qualities of supervisor!, you should be a real challenge in life insurance and investments ( 6... Group Ltd. / Leaf Group Media, all Rights Reserved time and money, are! S efficiency from there, the Strategic business Partnership Programme decisions in confidence and. That the documents produced by great assistants are able to handle complaints and stressful situations grace. Weapon is their assistant manager needs leadership skills various details of his or her business personal. 10 years, teaching general education, the arts, communication, the... Good office manager has the ability to communicate the office and particularly assistants... Liaison between the manager has the ability to Follow Directions Executive leaders ’ plan for success and personal.. Leadership qualities that separate good leaders from a bad one highest level of business more... Education arena for more than ever, companies are recognizing the value and profitability happy. Manager I looked up to the nature of our job we have difficult! Ability to multi-task and enthusiasm, this doesn ’ t great, brainstorm solutions ’. Then get back to running the show time and money, they are personable, good... Series 6 and 63 ) remember to include positive updates and announcements, not just negatives can to. Reasons it is a lot harder something that comes naturally to some, but those students are out there generosity! Needs effectively particularly for assistants that they can help their Executive ’ s and what qualities make a good assistant manager manager ’ s the. Flexible while handling multiple priorities of stage managing, I practised generosity as a liaison between the administration executives...
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