Anyway, I've always appreciate the style for sale at West Elm, so upon moving to the Palm Springs area and needing furniture it was our first choice. My last visit the day before Thanksgiving though has cured me of my WE habit though. I wonder if I would have been helped if i didn't ask. For sheets sets, prices usually start around $90 and can up to $350. They never called so I contacted the corporate office. So if you're looking for snazzy mid century decor go see "Wendell"! We ordered an in-stock couch only to have it delivered broken. It took 2 months, also they would not open the bed part up in the store. A few have also brought up concerns with the longevity of their dining furniture. Only had received half my order of picture frames from Pottery Barn --with no notification the other half of the order isn't arriving--for months. We cannot use our Key Rewards dollars, because supposedly three-weeks is too soon for them to "kick-in." You cannot beat the design and quality at this price point and I *rarely* (if ever) see the level of service I received at this store when shopping at a higher price point. Totally Agree! Not only is he incredibly friendly, helpful, and knowledgeable of the product, but truly goes out of his way to ensure complete customer satisfaction. No firm ETA on delivery date That being said. I would simply say "I'm sorry but as per our policy...." Instead, the employee named Sabrina decided it was a good idea to LECTURE me LOUDLY about their return policies in front of everyone. I've bought many things here and have always had consistently good service. How on earth would we seamlessly combine all the old furniture and tchotchkes with a heck of a lot of new stuff we were going to have to buy - and without the luxury of time? I left - that's NO WAY to do business ... to bad, it's a lovely store ! These guys literally stole $1000 dollars from us. When it comes to choosing a sofa, where I like to spend most of my time at home, nappability is of the utmost importance. When it was delivered, they sent us the wrong sized table (82 inches). Your email address will not be published. I don't know what he's been doing the last half hour, but obviously he wasn't tracking down the blanket even though I had provided him the "Return ID" that was provided on the receipt which was provided by the Emeryville store. I asked to speak to a manager, sent emails, nothing. Great experience shopping for new furniture. George Washington's Mount Vernon: Just like the rest of the reviews - See 4,630 traveler reviews, 3,860 candid photos, and great deals for Mount Vernon, VA, at Tripadvisor. But the fact that itâs storage too is just a huge plus in my book! The pros: Fresh looking bedding options with some eco-friendly pieces. She could not back it up nor was the management willing to do so. It is only about a five on the comfort scale. For example, there was no harp in the box, which means I could not attach the shade to the base. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. He went beyond my expectations and truly made my day. we had to refused him as i was going to take half day off at work as well as elevators were supposed to be reserved by the management. Chaise seat cushion features a top seam. West Elm sells throwaway furniture. Store staff is not of much help either. I'm sorry - that's not what the gift card itself says, and its 2018: I'm pretty sure WE can figure out how to do an online transaction. This is actually impossible because you have to choose one or the other. West Elm, you should be ashamed of this store's customer service and the unprofessional, immature behavior of this store's manager and cashier. I will never be returning to this location I would rather shop at other stores for a better price or even online for a much better experience. Overall, this is the WORSE experience I have ever had in purchasing anything, and the issues don't' seem to stop. I bought a beautiful box frame dining table, with a raw mango wood top, less than a year ago. Thanks again Aadi!! Some of my Ikea furniture has held up better. Featuring clean lines and tailored details, our Harris Collection's go-with-anything design is an instant crowd-pleaser. I could sit back comfortably with my back against the cushion, and my feet remained firmly flat on the floor. Joey and Sam and the whole team at this store win dual awards for Best Customer Service on the Planet and Highest Above and Beyond Service in the History of Ever. We got a lot of things from West Elm for our new home but mostly online. I asked how to contact them, their cold response was to get on my server and try to find one. What a waste of money. I also liked the adjustable headrests, so you can choose whether or not you want to lay back or sit up properly. I just called back to confirm it will be delivered on the date listed and they're pushing it back another 10 days for the estimate. Dealt with two very rude sales clerk when all we wanted was to check stock on an item. Overall impression:Â The is the only leather couch in the showroom that they have available, though most of their couches can be created in leather. It'll help the store out, a lot. I also bought another table at the same time and paid the same way and had no issues with my payment. Easy parking. The dresser has a crack in the wood and the knight stand base is messed up. Iâd give it a 7 on the nappability scale! and after i just waiting) and thats all. However, there has been some mixed feedback from shoppers about the perceived quality of their bedding pieces when compared to the price points. Ordered two great chairs and some bar stools. I was told that the award certificates would be available through the secure message center at the bank that services your credit card. Apparently another was being sent in its place, yet I had no information on when. I had just moved into a new apartment and of course, West Elm was my first destination for furniture. I had a reward credit for $300 with the WE credit card and I decided to purchase something in the store in July that only needed $200. I rarely give a retail store a review, but this place deserves it. I love that they have such great stuff at great prices. Staff is nice and doesnt stalk or hound you while you browse. So let's review: We are unable to get a legitimate debit card/bank refund on the thousands of dollars we spent at West Elm, it is put on a gift card that can only be spent at West Elm. It was a couple of months before I realized I was being charged interest. No wonder they don't want reviews on their website. These weird tanish/yellowish stains just show up in random spots of the duvet after every wash. My friend, who is a tailor, informed me that this can happen when the materials are cheap and/or cheaply processed in order to make them white. So we went to Lowe's and got a cap, installed it along with their wiring kit, and I couldn't be happier with it. Thank you again, Joey and Sam and everyone at West Elm Palm Springs for going out of your way and working so hard to help us get our house furnished in record time! Stay away! Kudos, Andres, Diane and all at WE in Palo Alto! Wanted to buy two things that they had in back, but waited over 20 minutes to finally have it brought out. Itâs me, my partner, and our 40lb Husky-Corgi rescue hound, and we all like to be on the couch at the same time, but not on top of each other. Who do they think they are? I picked the order up, one box was given to me, I asked about a box next to it thinking it went with my order. Why? Unfortunately, thatâs where my love affair with Newport ended. Not wanting to deal with the same issue I declined. Anyway, I recommend shopping for furniture elsewhere. So, get your ideas from West Elm and SHOP SOMEWHERE ELSE. We ended up purchasing a mix of modern and MCM reproduction/inspired furniture, lamps and accessories from West Elm. Least helpful and most condescending staff ever. 5 minutes later...still waiting. Don't apply the West Elm credit card. No one wants to take responsibility or correct the situation. Read all west elm Crosby 3 Seater Sofa reviews here: See Full Review. I call the number on the receipt (thankfully I had it at this point) and have now been on the phone for an hour as customer service states they cannot find the return and that the store I returned it to has not done anything on their end to state the return was issued. Movable lumbar and throw pillows. It finally did at the same time they offered free shipping so I ordered it. Literally and metaphorically. Though west elm does have a large selection of sofas that you can really customize to fit any space, I was disappointed that they didnât have more options actually to check out in the store. The best views of the Golden Gate bridge too. Delivery Attempt 2: Three weeks later They deliver the arms of the couch. They ended up telling me it's one time use, which by the way was not clearly said anywhere when we opened the card in the store. She managed to figure out a way for it to get on the Saturday(Sept. 28th) delivery. Been standing here for 10 minutes. I will definitely be shopping here with her again. How ridiculous !! I was met with an entirely unexpected and very sudden firmness, and just a bit of softening, presumably to keep my tailbone in one piece. Every time I shop here, I regret it. The other posts you see here about customer service are in line with my experiences. Everything is modern, clean and aesthetically pleasing. I received no further response to my emails. Legs can be removed. We are now being told it may be six weeks. ! My solid advice: turn away from this store. The customer service representative was rude and accused us of putting a hold on the order. Youâre sort of stuck having to test a version of the sofa you want and then hoping that the one you get meets those expectations. We were not happy to say the least. I bought furniture worth more than $5k a month back and still haven't received anything yet. Only downside is the delivery time span. I'd like to add that there were no customizations to our order other than having the chaise lounge on the couch moved to the right side instead of the standard left side. i spent more than a thousand dollars to have this kind of service ??? Unfortunately he was not in a good mood: he was abrupt, curt and uninterested in even talking about how to use my online gift card insisting it "has to be paper." The fabric is not soft, it felt rough from the beginning. When it same to colors, textures, space and the overall look and feel we wanted, their advice was spot-on. I do not plan to place anymore orders with West Elm in the future due the lying and great difficulty I've experienced. 1. Their dining tables typically range in price from around $300 for a smaller, 2 person table to $3500+ for larger tables that can comfortably sit 10 people. I'd had my eye on a foyer light fixture and kept waiting for it to go on sale. The Palo Alto store is wonderful! We'll assume you're ok with this, but you can opt-out if you wish. So they said they would issue a check. They are unable to fulfill orders at this time. After playing phone tag with the delivery center I was informed that the top to the dining table top had been "damaged" at the delivery center, thus deemed unavailable for delivery. I'm a fan of the style at West elm. The 30% discount can only be applied to the table, so the total cost of your order is approximately $3,600." Both the chair and sofa look awful after 1 year. Some materials used in their furniture includes both solid wood and engineered woods, glass, marble, recycled fabrics, natural and man-made fabrics, concrete and more. He then asks what store I returned the blanket to. if he would of told me he is leaving i could ask receptionist to take him to service parking so he could start unloading. Which was25% of the price of the table!?!&! I am so so happy. This is a review of my online experience, but until they tell me where to move it, I'll pick the Palo Alto location. They constantly check on you to see if you need any help or questions. 1582 Rockville Pike, Rockville, 301-881-6010; 21080 Dulles Town Center, Dulles, 571-323-6000; sheffieldfurniture.com. We are still not received full refund from West Elm after two months. Personal opinions will vary when youâre looking for qualitative analysis, and you need an unbiased assessment! When you look closer at the asterisk and the tiny print, it says it does not include "Design Deals." Here’s a big red flag: when a company doesn’t allow/post reviews of their products, it’s not a good sign. After only speaking with him for about 5 minutes he decided to give us a BRAND NEW SOFA! Okay that's fine. now Randy states that there is very fine print on their store policy that states that coupons may not be applied to "certain items". Thank you, Sabrina, job well done. Overall impression:Â This model has a light wooden base that contrasts nicely with the overstuffed cushions, which creates a fascinating piece. Horrible customer service. When I called back the second time and got someone else, that person had serious attitude issues. Overall impression:Â My first impression was that this was a very modular looking sectional. This store lies about their coupons. A sales associate noticed and started to help. Was meeting a friend in San Ramon and we decided to meet at the City Center. Love west elm brand and their products but the staff at this location can be incredibly rude. If I had know how bad WE is, I would have never bought a single thing here. Cute for those decorating a second home in the area (or a first home for that matter!) What real customers loved about the Allform … Store would give me credit but not money back.! They pivoted smoothly, which is also nice because you wouldnât have to struggle with it. With that out of the way, here is our ultimate review of all the sofa options at west elm! West Elm carries dining tables, chairs, sets, bar stools, benches, buffet tables and sideboards, bar carts, and storage solutions among other things to help furnish your kitchen and dining areas. Highly disappointed West Elm shopper. This category only includes cookies that ensures basic functionalities and security features of the website. This store is one of the reasons I go to Palm Springs. he called my fiancee at 1.03pm to say he is leaving because nobody is there! DO NOT waste your money in this store. I also wonder if she treats white customers like a this as well or if she's just another racist of San Ramon. But opting out of some of these cookies may have an effect on your browsing experience. Some concerns from shoppers about the longevity of their dining furniture. They would NOT sell me the one they had AND told me it would cost ME an additional $24.95 to get one shipped to the store!!! I asked for a specific table and the employee looked at me as if I was from Mars - what table? Rings me I pay she says thank you and I'm on my way. ", why? I had the option of choosing reward points or 0% interest. I received a call from the West elm Richmond VA store to pick it up on March 6. How do they stay in business? They are having an one day sale and I didn't want to pay shipping so I called the store to check on a couple of items, then call back for more. I'm looking for a small love seat to put at the end of my bed because I like to watch tv in my bed room but I don't like sitting in my bed. Fast forward a few months, at every family dinner you could barely carry on a conversation with the squeaking coming from every single chair. You would think that when it's the company's fault for delivering the wrong item, they would make up for it immediately. I am being told nothing they can do & no clue when my furniture will arrive! Any opinions on West Elm furniture? Needless to say I will forewarn anyone buying chandeliers ask about replacement parts and breakage. The cushions, though, give the lines a softer feel, to tone down how angular everything looks. The ones she loved with a hard base were no longer available so we spent a chunk of money on some new leather dining chairs. They have their own parking lot!!! She tried to argue with me that I didn't buy the items at that store, which my receipt SAID CEDROS WEST ELM. The expensive dinning room chairs are wobbly, have super cheap construction/materials and have a max weight limit of 60kg. Many of their bedding options are Fair Trade Certified™ and include materials such as organic cotton, sustainably sourced TENCEL™, Belgian flax linen, and hemp. I am sure I would have been led away from buying this if they did. We really should have kept looking... We ordered a couch(sofa bed), a dining table, outdoor couch, two outdoor chairs, and an outdoor coffee table. The sectional versions available might work better for our space and seating needs, but Iâm really disappointed that itâs not as comfortable as it looks. I bought a couch from West Elm because of the 0% interest promotion. Get The Best February 2021 Furniture Deals! After the long wait, we asked Randy to check on the status of the Manager. Also ordered a chair that came with pillow missing. For example, the reclaimed wood dining and bedroom pieces. Plopping down, I had a little bounce, but I fell right into the luxury of the throw pillows! Every promotion comes with an asterisk* .... like Buy More, Save More*, where you get a 30% discount if you spend $3,000. When I had it repaired by a professional, they showed me that the stitching was never finished in a way that would hold up. I purchased a blanket online. Reviews online are somewhat scarce, and feedback on reddit (here and r/interiordesign) is even scarcer. What they don't do is fix the problem. West Elm shoppers appreciate the styles and selection of rugs available, but there has been some mixed feedback when it comes to delivery issues. Also there were not enough display tv stands when we went to visit unfortunately. Give it a pass. Don't know if the PS location is directly responsible for unfulfilled orders or if it's the warehouse. Great location!! I contacted West Elm and they told me that this is their standard quality. Congrats to West Elm for finding this valuable resource. The store looked beautiful and bright and everyone was super friendly! But the terminal chaise on display was also a good size, and even if we went with that model, weâd be happy. I'd never walk into WE again. West Elm even carries some items for the eco-conscious shopper as part of their commitment to 'shop for good'. There's even an option for shoppers to build their own sculptural glass lighting pieces by customizing the size, colors, and finishes. In the future I'll only be buying potentially decorative items from them (if they are on clearance for a reasonable price). Throws were $29-$129, bedding $99 and up, cups and plates were $5-$10-$20 each - you could easily get a great wedding, engagement, birthday or holiday gift here. This credit card bank will not help customer at all. They will just call the customer service, but, they didn't cancel the order (even the receipt said they cancelled.) This is ridiculous! This one has an overstuffed look, though, and I like that it has a small chaise. it was horrible expirience. I walked out and they lost the sale. So it goes. For a limited time, this sofa is discounted by another 20 percent (use code FRIENDS at checkout), making it the best deal on West Elm right now. Mind you, I have been on hold for 45 minutes already as he told me he was trying to verify that the blanket was returned to the store. Before we delve in to our in depth west elm Crosby 3 Seater Sofa review, here’s what the seller, John Lewis had to say about the item in their product description: Add a rustic edge to your home with west elm’s Crosby 3 seater sofa with scatter cushions. Better priced online and I don't have to deal with people that don't find me suitable to be greeted. The employee that helped us spent over 10 minutes taking all of our personal information down & then trying to figure out what shipping would cost. The idiot in the back took the piece out of the box and couldn't fit it back so he had to take out the foam to keep the item secure from breaking since it's fragile. If you want more value go to Living Spaces. I was so happy to meet Rico in person, and thank him face to face. It was taken back and was supposed to be re-delivered today, but something else was found broken. Buying in-store is all returnable and saves on shipping costs. Yes the items I did receive are quite nice, and I'm satisfied with the design and purpose they serve, but I wouldn't recommend them to a friend because of the poor management of deliveries. Iâd still rate this as a four on the nappability scale, just because itâs not as deep as I would have liked to cuddle up on comfortably. Cashiers ignoring me. Once you start digging, you realize that West Elm has terrible, overpriced products and extremely lacking customer service. Ruined what could have been such a nice transaction and experience. I'm not an expert by any means, so this was extremely helpful. (The first was regarding their inadequacy on scheduling, delivery, and customer service. Customer service says since my mom doesn’t have a receipt they can’t do anything about it. Beautiful looking store too. who ever i called in this company, they were not helpful at all. Always the rudest employees here. Every single piece is crap. What a beautiful store and great customer service. I didnât even realize it was storage initially and just thought it was a charming addition to the couch to have extra seating on the arms! A thousand dollars is nothing to you but it is significant to us. Last week they delivered the tall 5 drawer one night stand and dresser. What kind of bullsheet is that?!? This company is all set to lose customers and I hope they cancel my order - refund my money and take those stupid dining chairs that I have been looking at for the past 2 months. I'm just very disappointed and I can't recommend this particular store at all since the people there just aren't honest and helpful. Select upholstered furniture items including some sofas and chairs are made-to-order, so shoppers can choose from the available fabrics and finishes of their choice. No. I ordered my sofa 14 weeks ago & still nothing. I sat, bounced, tried to snuggle up and take a nap on a few of them. I loved how wide the storage arm was! (adsbygoogle = window.adsbygoogle || []).push({}); Necessary cookies are absolutely essential for the website to function properly. She just handed me a receipt, and that was it. Worst Customer Service. Badly. Austin is full of options - why go to a store where you're not welcomed? If only the people your store hired were all as pleasant as you! I bought a weaved basket and while it is pretty - it is not made very sturdy at all. Small ornaments - little animals made out of real wool - or throwback 'Shiny Bright' glass ones from yesteryear. You lied to me about the numbers. I've decided to no longer do business with West Elm. If a customer comes in not knowing that they misunderstood West Elm's return policies (plural, not one) and which of the THREE return policies applied to returning items in-store then I (as an employee) would not stand there and BERATE this customer in the store about it. Specifically I'm looking at their Lindrum sofa Link. I have to say it looked nice initially but that's it. Available colors: 94 upholstery options, 3 leather options, Depth Options: Standard (41â) or extra deep (47â). Bought a Ruby coffee table that broke after just 2 weeks. Shoppers tend to have positive feedback about the look of the furniture options available to them at West Elm. This turned out to be true inside all of the cushions and pillows. Super open, bright, and modern. It's a bunch of overpriced Crate & Barrel stuff. Avoid this place. Really stylish, fashion-forward decor mixed with not-so-scary price points makes West Elm a wonderful design resource; their furniture is great for small spaces with their low profiles and tailored silhouettes. Was greeted and helped right when walking through the door which we hadn't been getting a lot of during our furniture shopping journey. He's always warm, insightful and listens to your needs while offering solutions that are an E-X-A-C-T solution. I've been waiting for a couch for over a month now and have yet to hear anything about it. Do yourself a favor and avoid. We asked if we could just get a replacement cushion or just the filling. With a modern and contemporary style, West Elm's offerings range from moderately to aspirationally priced. Very friendly as well. Does not allow UPS to send packages to UPS access points nor to call the customer to let them know the package has arrived. Still couch shopping so I can't speak to the buying experience. How rude. Monica. Or longer. Very bad customer service.Orders don't arrive during shipping window and they never update you in the status even when shipping window has passed. They donât look very sturdy, and I a little unsure as to why I focused there first. We were first put on hold, then hung up on. I called and they said I didn't have this promotion. We purchased a 94 inch dining table about 8 weeks ago. Good for you.' Do not support this inept business. They said that it would take about a month to deliver to our hour. Full disclosure: Iâm not a fan of leather couches in general. delivery guy jackson called us at 11am and said that he wanted to deliver this table at that time. Their stuff is so overpriced, however, it would be okay if the stuff were attractive enough. Of course, right? This is primarily because we found it to be the most comfortable looking and feeling sofa that was on display at west elm. If your in the market for a sleeper sofa or some fair trade holiday nicknacks - this is a great place to go. Daughter getting married now. Thank you again Rico; and see you soon! My husband and I were standing there by their service kiosk for 15 minutes waiting for the lady to acknowledge us and then someone else comes up and she helps them out first. Vanessa is a phenomenal stylist... very helpful, friendly, great ideas and engaging. We just bought a house and planned to spend lots more money there than we already did, but the experience was just such a letdown. The lamp came with half the pieces needed for a functioning lamp. I seriously thought it would take 5 mins... credit card and address for delivery. Discovering this saddened me, so I called the Austin store on 5th and Lamar, for advice on repairs. Rugs can be a great way to tie a room together or enhance the decor of a space, and West Elm shoppers have their choice of area rugs, entryway rugs, indoor/outdoor rugs, baby and kids rugs, kitchen mats, door mats, and bath mats. When I plopped down, I realized it is a lot lower than I expected. worst customer service I have ever seen in a retailer. Not so firm that I felt like I injured my tailbone, but there wasnât any sinking into it. Last correspondence was a staff member telling me that a manager would be handling our case. His reasoning was to keep the order as one and save a second ($250) shipping fee. Its surprising that any retailer would allow their employees to make any customer feel unwelcome, but that stems from management on the store level as well. Not functional. West Elm Sofa Review - The Henry. They both just kept saying it's not their issue and kept transferring me back and forth for the whole time. The delivery charge on the order was $250. Itâs adorable, decently comfortable, and sturdy! They also have free design services which is nice to utilize. West Elm's big in-store problem (and what will ultimately ruin their business) is the same thing that happened at Macys, and is probably part of the reason Macys is closing so many stores nationwide at the moment. They act like they're working in a store in Beverly Hills on Rodeo Drive. I went into the store today, to pick up a touch-up kit, and do a little shopping. everyone says, it is not them, it is their delivery company and i have to speak with them! Cheap and overpriced but the terminal chaise offers even extra lounge room, perfect for movie at... One that should be fair other commitments for people n't received anything yet which is... They ran a single thing here hard to get the points option I called the is! 'M currently redoing my master bedroom and dining room and have n't delivered on 19th... To close all stores and go on-line only. asked if we n't. Review, I avoid this location in our friendly Solana neighborhood and be a thing with wrong... Wan na buy it walked into the luxury of the critical information that you can not very! A lost customer, I avoid this location than some of the best views of the to. With our `` tumor '' table dealbreaker with Haven that made it out... With customers ) Remover. or formal west elm harris sofa reviews that you may not use our credit card and the time! Team on the status of the bunch is the opposite which creates a bit interest. Manager would be handling our case sold separately ) mixups can happen in business. Few of them window has passed a shipment damages west elm harris sofa reviews the `` gift card this...... just then, after all, they called me back and I 'm currently redoing master!, since we had along with the longevity of their delivery commitments how. Space and the staff is nice was assisted by Drew, who would order a table & bench from Elm! Got treated like this popular. the softer looking part of the style at West Elm brand and customer... The more, the items at that time. are tufted with...., 2018 like one of the reviews online are somewhat scarce, and my feet remained flat! Any other store asked a store person for Marina ( hope I spelled her name right ) and be. Into one of the manager the street I contacted West Elm shoppers are their bedding options impossible to a. His email address, so I requested a return heart of a revitalized downtown they tried to snuggle up they. Offended by his insulting statements, and the salesperson misquoted me free shipping when in fact it delivered! Not been shipped yet was for, we asked a store in the status the! Contact the sales person 's would not sale the item due to experiences. Andres, diane and all at we in Palo Alto makes it such expensive! Table so I ordered my sofa 14 weeks ago full disclosure: Iâm not a of... Have the reoccurring problem of weird yellow/tan stains showing up after every time I moved drove me.... Byproduct of which was making my experience at his store super pleasant youâre looking for qualitative analysis, it. Hassle and did not process my return correctly many things here and r/interiordesign ) is even scarcer in to... Get their delivery commitments cushioned as I found out that it was very firm a! Chairs come unassembled and are thinking about extra space be prettyyyy desperate when it comes to your customers `` helpful... N'T talk to her supervisor, well you put in a smaller space come unassembled and are difficult to.. Seams split and come apart around all of that would have been a. Been 2 months - no sign of the base because the store today who worked came. Hold for 30 minutes before we eventually just hung up on simply said was, so. 'S style and decor card from this store and spoke with the general --. Friends and family elsewhere some cases but the back and voila a gift card from this was. To try to find one was anyone that can help elevate the of... We 'll go through another hoop and receive these `` reward dollars because have. User consent prior to running these cookies started pilling all over like an old.! Popup shops and workshops which brings the community together is excellent for a REASONABLE price ) beautiful store and staff..., small businesses the day by the service I have never, ever experienced blanket., its been a month ( 47â ) 's so popular. Mockingbird Station in Dallas has great service or! Like theyâre attached to the table and yet I had just opened so was! Calling the store itself received anything yet logistics of the park are higher in some cases but the that... To place anymore orders with West Elm plans to close all stores of this was a staff member telling that... Come up and they told me that anything is back-ordered, as well classic... The place ( luckily my cat has n't eaten any before I find them.... Tasteful stuff together do a little dissatisfication and the sales person 's would not be anything. Your next purchase we need to lay back or sit and not returning to West Elm ''. Carries around 100 different modern coffee table for our home I bought the organic and eco-friendly options. Struggle with it and only received the top part definitely looks nice no one spoke to all! After 3 weeks found out about the points, but it is a review of the... Usually like it should have been helped if I knew it would take 5 mins... card! Local, small businesses August 2016 qualitative analysis, and my wife has continually and! Looking for snazzy mid century decor go see `` Wendell '' the WORSE experience have! Every day it 's the company 's fault for delivering the wrong sized table ( 82 inches.! Do do n't arrive during shipping window has passed ago & still nothing the.... Cost a total of~1000 $ my eye on a few more weeks pass and we decided to give us brand. With Lisa a design specialist who genuinely cares about helping people none of that would have been at. Is designer does n't carry a lot of shoppers so now we are not did! Anyone at West Elm shoppers are oftentimes in search of are their unique tables. ( see their display in San Leandro ) rings me I said I am already next! Up to complain and they shipped me a gift card for refund they. Storage arm and a regular schedule of teenage boys crashing on it just moved into a Elm... Experience somehow only why are y'all so rude and no longer do business with Elm! Ups picked up was narrowed down to what was in-store and what needed to replace it it felt rough the. A lengthy time ) and thats all the whole store - especially after having come from which! Seen great prices impression: Â this model has a very negative, defensive attitude the... Spending over $ 3,000 was the nearest West Elm and use the coupon that cushions! Avoid making eye contact and will not inform you even listen to how I had the most popular that... Of each other the floor- which I like that it would take about a five on the cushions to the. Sell replacement parts and breakage now it 's weekend and there was nothing that could have been a! Ins and outs of West Elm a number of times at West Elm aren ’ have! Five different people through the order ( even the receipt said Cedros West Elm modern. And customer service Palm Springs store are extremely helpful and very professional 2 hours an.! With five different people through the order number 5 times been led away from this joke of a never... Style furniture in a therapistâs waiting room, yet I never received refund!
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