50 Most Asked Dental Receptionist Interview Questions 2020. Customer professional and composed. Tell me about a time you had to deal with an angry customer or guest, either on the phone or in person. service behavioral interview questions. This complete list of good questions to ask will help you draw up your own list of questions. If you feel anxious, or unsure about your interview answers, you should definitely check it out. something in your previous job such as the lack of opportunity to use your A prospective employer will be drawn to a confident, self-assured person. How do you prioritize calls, clients, deliveries, and other issues that must be addressed immediately? The questions an employer will ask during an interview for the role of front desk professional will likely be specific to the job in question. You could also be asked how you responded to criminal or unethical activity. your activities? What do you do to keep up in a fast-paced work environment? This is also a good opportunity to expand on the points highlighted in your work experience. Tell me about a tough problem you had to sort out recently. Learn about interview questions and interview process for 34 companies. As soon as she returns, I will let her know that you have called and ask her to return the call. To me, it's similar to when the host greets you at a restaurant. You are here: Home 1 / Latest Articles 2 / Sales & Marketing 3 / Top 19 Receptionist Interview Questions & Answers last updated December 14, 2020 / 12 Comments / in Sales & Marketing / by renish 1) Explain the role and responsibility of receptionist? 3. 6. She explained the whole situation, and I reassured her that our billing person was just out for the day and would be in touch. ... Smith has stepped out of the office for a meeting. one or two areas of weakness and discuss what you are doing to improve What I try to do in these situations is think about how stressed the person must feel to behave this way. Best practices on how to manage jobs on Indeed /LEAD with Indeed. question. I begin every day by making a list of everything I need to accomplish. Questions to Ask the Employer at the end of the interview At the end of the interview, you will be asked if you have any questions for the hiring team. 559 receptionist ~1~null~1~ interview questions. You need a job that matches your availability. What They Want to Know: This is one of several questions you may be asked involving how you handle stressful and difficult conditions. After a minute of her yelling, I said, "You must be really frustrated. Top 10 common receptionist interview questions, examples of the best answers, tips to help you prepare for the interview, and questions to ask the interviewer. Discuss your ability to listen closely, to 1. © Copyright 2020 | Best-Job-Interview.com | All Rights Reserved. What They Want to Know: Your interviewer needs to be sure that you understand the position you are applying for, but this question may also be cultural, touching on your philosophy of work. So where do you start with hiring the right person? reception area". Take the time to review the questions you will most likely be asked during the interview, examples of how to respond, and tips for making the best impression during your job interviews. I'm comfortable working overtime a few times a month, so long as I have a day's notice beforehand. Find a couple of specific reasons why you are interested in the duties involved in the position you are applying for. Tell me about your customer service experience. What They Want to Know: The interviewer wants you to confirm which computer skills you have, whether your skill level is compatible with company expectations, and which programs you are most comfortable using. Focus on how you were able to identify and analyze the problem in order to Sample Interview Questions: Receptionist The sample interview questions below will assist with your interview preparation when looking to fill a receptionist job description . Whenever it's not rude, I try to perform a few tasks at the same time. I also told her I'd place a note on the billing person's desk, asking her to call the woman back as her first task. How to find and apply for the right entry level jobs for you. "Walk me through your resume" is often asked at the start of a job interview. Questions to Ask When Interviewing a Dental Receptionist. 8 dental receptionist interview questions. Here, we’re going to be looking at 7 receptionist interview questions and answers. Describe how you organize your tasks for the day? What are your expectations for this job, and how do you measure success? Discuss the steps you took to find out information Find out how to turn down a job interview. Stay away from criticism of co-workers, your managers and What are the most important skills for a receptionist? How many calls did you take on an average day in your last job? Describe your level of proficiency in the various programs you have worked Start with what you enjoy about the job and make your answer relevant to the 7. Tell me about a recent situation where you had to handle a difficult customer? Often you will be the first person their clients or patients will meet when walking into the office for the first time. 2. That helped slow down the conversation and reduce her volume. Mention providing a high level of customer service. 3. 1. job performance. What were your primary responsibilities? on them. Coming up with interview questions that will really tell you something about your candidates can be more difficult than it seems. Top 36 front desk dental receptionist interview questions and answers 1. Use our sample interview answers and guidelines to impress as the right receptionist job candidate. This is your opportunity to highlight your suitability for the job. Then, of course, as a receptionist at ABC Company, I also dealt with customers, although in this role, I was not directly making any sales. service behavioral interview questions. What sort of people did you interact with on a daily basis? As a doctor's office receptionist, I often dealt with frustrated patients on the phone. providing general administrative support to the company and monitoring the Articulate your understanding of the role of the receptionist - you are the My first job was working at a bookstore, where I helped customers find books and sometimes covered the cash register. ', Tips for Following Up After a Job Interview. 6. made a recommendation for improvements in the current system. In your answer show how you Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Asking good questions shows a level of professionalism and interest that employers look for in job candidates. In a pinch, I can very likely do same-day overtime, too, but I'd really prefer to have a day's notice. Along with a standout resume, take the time to dress the part when you interview. Because of ever-increasing technological advancements in the workplace, receptionists must also have strong technical skills. Your dislikes should not relate to the job opportunity requirements. your skills and experience and questions that evaluate your motivational fit How many employees worked in your last office? What They Want to Know: The interviewer wants to know what type of environment you worked in, how it compares with the company you are interviewing with, and whether you are comfortable working in small and/or big workplaces. If they seem frantic or act rudely, then it can feel later like your food just doesn't taste as delicious. For instance, I can easily answer a phone call while signing for a package from the delivery person. What are the opportunities for career advancement with the company? Highlight your strengths as they relate directly to the job opportunity. 2 Updated: Top 10 front desk dental receptionist interview questions with answers To: Top 36 front desk dental receptionist interview questions with answers On: Mar 2017 Receptionist interview questions to ask the employer. Medical Office Receptionist Sample Interview Questions For small, growing or already large established medical offices, it is difficult to run day-to-day tasks successfully without the help of a professional and trained receptionist or team of receptionists. The point is to demonstrate that you are well-organized and will complete all your duties in a competent and timely manner. as a front-line receptionist, contribute to your standing in the industry". These best interview questions help you assess the prospective employee’s work experience and their approach to problem-solving. I would like to be a part of this and, What They Want to Know: The interviewer wants to know how good you are at multitasking, organizing time, and prioritizing tasks. … Resources, insights and tools for employers ... 7 Receptionist Interview Questions and Answers . Can you tell me more about what's going on?" 3. You can find a comprehensive list of employee strengths here. That's why I always make sure to greet people with a smile on my face and make sure all customers feel like they've got my full attention. Interview Questions for Front Office Assistant: Office front receptionist acts like a face to the company and is responsible to provide a good impact on the customers or visitors. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. Why do you want to work as a receptionist for this company? Multitasking is essential when the office is busy. In this case, interviewers aren’t necessarily looking for yes or no answers. I felt comfortable in both environments, although the first month in the large office was a bit challenging since I had to figure out who did what, and where to direct calls with a lot of options available. Communication is key to this answer. 4. Do you have an interview for a receptionist job coming up? Tell Me About Yourself. But making a commitment that you cannot keep, or put yourself in a position where you have to sacrifice your welfare or that of your family for your job, is not an acceptable option. Find out the best way to respond. I also had a lot of administrative responsibilities: I managed the calendars of those VPs, arranged their business travel, and helped create and refine PowerPoint presentations and other materials to distribute at events. If you aren’t sure about what to wear to your interview, check out these tips on how to dress for an interview. I have very strong computer skills. One of the most challenging trends right now in veterinary medicine is giving the person at the front desk any position title OTHER than receptionist! Common Interview Questions and Answers. 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As well, I keep a running list of everything I need to do, so that I don't neglect any important responsibilities. initiative or make decisions. All interview questions are not used equally, but the 16 interview questions below are some of the most common interview questions and answers in America. 1. This is also a good opportunity to point out how you faced multiple priorities and explain how you handled them all. What are your strengths as a receptionist? Since I'm one of the first people customers see, a frustrating or poor interaction can really sour their opinion on the company or overall experience they had. Describe your previous duties as an administrative assistant, secretary, or receptionist. Make sure you’re ready by rehearsing answers to the interview questions on this list: Tell me about your previous work experience as a receptionist. What do you consider to be your weaknesses? the organization. It was unpleasant! Yes, there are companies where not working overtime will cost you the job. Standard Receptionist Interview Questions. Highlight your ability to handle multiple calls and diverse customers while remaining One time, a woman was so furious the billing department hadn't called her back the same day, that she started screaming at me on the phone. Before that, though, my office was fairly large—60 employees. You will rely on these employees to take care of all the small but important details, all while being If you are willing to work overtime but only within certain limits, say that as well. As the receptionist at ABC Financials, I was the first person for customers. Usually, that's anything that involves one of the company's clients. The ability to plan and organize your tasks for the day is key to successful What sort of inquiries did you have to handle? When interviewing for such a position, you need to ask a few questions that will allow the candidate to showcase their special skills and creative thinking ability. 4. Here’s a list of questions that you can ask during or at the end of your interview: A receptionist position may be considered entry-level, but it can also be the first step up the corporate ladder. What information and resources did you use to at interview question weaknesses will help you. are able to adapt to meet changing priorities and to multitask. I check my calendar for any meetings or appointments, so I can be aware of them, and get coverage on the front desk if necessary. entered the company, providing information to customers, answering queries, Does the company offer any training opportunities for employees. The best way to handle the dislike question is to refer to the absence of If both your resume and your professional attire are on point, and you are prepared to answer likely questions, you will be successful in obtaining the position you are interviewing for. A good job interview is a dialogue, and you should always ask them some questions. Describe the type of information you were expected to provide and to whom. This technique requires decent storytelling abilities and is a method of outlining how you solved a problem by using your unique skill set. Emphasize how you used your knowledge of the company and it's services to respond 4. I try to triage tasks, so that I'm always working on the most important task first. Be sure your first impression is the best it can be. The receptionist interview questions you can expect are likely to be a You know, everyone knew Martha in the billing department needed two cups of coffee before you could ask complicated questions. What does entry level mean for a job? 8. efficiently to these queries. 1. How to Answer behavioral interview questions. By the end of the call, she was much calmer, and apologized for her earlier harsh words. During college, I had a part-time retail job as well, this time, selling clothing. 8. Dental Receptionist Interview Questions: A dental assistant is, in addition to other things, is the representative of a dental office. What They Want to Know: The interviewer wants to go over the responsibilities that you listed on your resume, and confirm that they fit in with the position that is being offered. I feel really comfortable interacting with customers and solving their problems, whether it's finding the book they're looking for or changing their meeting time with an executive. Knowing what you should expect and preparing to discuss examples from previous jobs is a good way to ensure interview success. It includes 7 principles of success in a receptionist interview, as well as multiple great answers to 25 most common receptionist interview questions. What They Want to Know: The interviewer wants an overview of your customer service experience—how many years, specific examples, and which skills you are comfortable using to resolve problems. These operational and situational interview questions are designed to help you verify the skills and experience of your receptionist candidates. It is important to have some smart questions ready to ask the employer during and after your interview. 3 10 GYM Receptionist interview questions and 1 interview reviews. understand how to resolve the situation? When multitasking isn't possible, I put my focus on clients and customers as the number one priority. A veterinary receptionist is the face of your practice, and it’s a job you can’t give to just anyone. ). Most questions can be broken down into experience-based questions, skills-based questions, or general questions: Experience-based interview questions. Sample Answer: “Well, I come from a management background, having worked at The Sales Guys for over five years. What They Want to Know: If you are not willing to work overtime, say so. What do you like and dislike about working as a receptionist? customers. telecommunication systems, that you are familiar with. For example: "Your company has an outstanding reputation for providing Free interview details posted anonymously by 10 GYM interview candidates. That's small enough that we started to feel a bit like a family. complaining about working conditions such as overtime and the office TIP #4 – Confidentiality, GDPR best practices and also following rules, procedures/medical centre protocol are all competencies that will be assessed during the Medical Receptionist interview. As well as being familiar with Microsoft Office, I also used to make updates to the company website in my last role, so I'm comfortable using WordPress as well. They help you understand how the candidate interacts with people and the work environment. deadlines and demands. Tell me about your previous work experience as a receptionist. Here you will find frequently asked questions for receptionists, sample answers, and tips for what to say during your interview. Make good use of your background research on the company to answer this 2. challenging mix of behavioral-based interview questions, questions that explore previous job? Refer to the office equipment, including documents you have created. For example, you can ask about the patients they have, abut the computer software they use for scheduling appointments, about their business hours, about the traffic connection to the place, the next step of the hiring process, etc. This list of weaknesses and sample weaknesses interview answers with the company and co-workers. ask the right questions to be able to understand and meet the customer's needs. The interviewers want to see how you would deal with everyday situations – and this is something you are very likely to encounter at one point or another if you are working for the NHS as a receptionist. They are the main individual a patient addresses and are a significant piece of setting up the patient’s association with the workplace. What They Want to Know: Your interviewer wants to be sure that you can keep up. Which qualities are you looking for in a person you want to hire for the company? I was also in charge of receiving packages and distributing mail, greeting and escorting customers and vendors to meeting rooms, and keeping up with the company's general information email address. organization. Job Interview Question 11: How do you manage your day to day duties? Make sure you cover what is required by the potential employer for the Instead, they are expecting candidates to answer with specific examples that describe how they handled past workplace situations, and ask carefully researched questions about company priorities, expectations, goals, and challenges. Having a heads-up makes it easier for me to rearrange my plans. 1. When you finally get a call to interview for a receptionist position, be prepared with answers to these 10 essential interview questions: Table of Contents: How do you manage your workload […] In my job, communication is key, so I'm constantly answering the phone and checking my email for new requests, then updating my to-do list with follow-up tasks accordingly. How you do it is likely irrelevant, but you should have a clear and confident answer ready. Best Questions to Ask During a Job Interview . Don’t exaggerate, and also don't sell yourself short. Job Interview Question 12: Do you have any questions to ask? First things first, you have to decide on the title. Gain a clear understanding of the receptionist role, responsibilities and skill requirements with these job descriptions. In my last office, there were five employees. View these related receptionist interview pages to stand out as the best prepared job candidate. Job Interview Question 10: What does customer service mean to you? How do you keep your daily schedule organized? Give an indication of the type of How have you gone beyond the confines of your job description? The number one thing I do is keep calm, since a frantic, stressed attitude isn't helpful and isn't a good look in front of any staff or clients. Zoom interviews are becoming increasingly popular. Can you tell me more about the day-to-day responsibilities of this position? If that person is unfriendly or unhelpful, it's going to set the tone for a bad patient experience. In order to help candidates throughout the preparation process, we gathered commonly asked interview questions for receptionist candidates. Learn about interview questions and interview process for 873 companies. Job Interview Question 9: Give an example of successful multi-tasking while working under pressure? You should have experience using phone systems and office machines like printers, copiers, scanners, and fax machines (yes, still), in addition to computer applications like MS Office and industry-specific software. 2. Customer If you’re heading into a receptionist interview any time soon, then you need to be as prepared as possible. come up with possible solutions. Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. The STAR technique is one of the best methods of answering competency-based interview questions for a receptionist. Questions such as this are very commonplace during the NHS receptionist interview. What systems do you use to schedule and keep track of Special Tip: I recently published a new book, the Medical Receptionist Interview Guide. Avoid Asking good questions shows a level of professionalism and interest that employers look for in … It is important to have some smart questions ready to ask the employer during and after your interview. Here’s how to prepare for an interview. A receptionist can make a big impression—positive or negative—on customers. Searching for a job isn’t easy work. Declining a job interview is sometimes the right choice. Learn about interview questions and interview process for 21 companies. 20 corporate receptionist ~1~null~1~ interview questions. Provide an example of where you came up with a better way to do something or Receptionist Interview Questions and Answers to teach us that a receptionist is an employee taking an office/administrative support position. "face" of the company and play a critical role in the customer's perception of This online course will instantly be free for you to access for 30-days. I answered the general phone line, as well as answering the phones for the company's five VPs. Every new client, job applicant, employee, or third-party vendor will pass by or check in with a receptionist, so employers are eager to find someone who will be responsible, friendly, and calm. At many organizations, receptionists are the face of the company. Therefore, candidates should show up prepared to answer open-ended interview questions that will evaluate experience, familiarity with workplace tools, process, and skill set—including working with customer service, multitasking, and the ability to make quick judgment calls. When you walk into a dental office, the receptionist is often the first person you see. excellent products and customer service. Job Interview Question 8: What is key when answering a call from a customer or business associate? What role does a receptionist play in a customer’s first impression of an organization? You’ve likely spent many hours creating your resume, writing cover letters, and scanning job boards for opportunities. Top 10 Receptionist Interview Questions and Best Answers, 10 Typical Questions Asked in a Receptionist Interview. 10. when you. Free ebook Top 36 front desk dental receptionist interview questions with answers 1 2. "I was responsible for handling a wide range of calls, dealing with everyone who 7. 2. When I start using a new program or application, I usually find that most of my questions can be answered with an online search, although I do appreciate getting a tutorial from a co-worker, too. The best receptionists are detail-oriented, organized, and excellent communicators. with such as MS Office. I've been working in customer service since I was a teenager. Receptionist job interview questions. In a receptionist interview, you need to show that you are diligent, organised, have an eye for detail, and that you are comfortable with multi-tasking. Why did the last person who held this job leave? Best Cities for Jobs 2020 NEW! What They Want to Know: How you organize your day is not really the point. Receptionists deal with many different demands. If you get the job, you’re going to be the frontline person and it’s important to show the employer your professional image. environment. Expect behavioral interview questions that evaluate the 5 key competencies required for success as a school secretary including: Organizational Skills Strong organizational and planning skills are essential for the complexity and number of tasks a school secretary must perform. Play in a competent and timely manner a time you had to handle ebook top 36 front dental... A comprehensive list of good questions to ask the employer during and after your.. When multitasking is n't possible, it is important to have some smart questions ready to the. Be looking at 7 receptionist interview questions and interview process for 34 companies does a receptionist make! Is sometimes the right person to prepare for an interview for a package from the delivery person on average. To triage tasks, so long as I have a day 's notice beforehand do have... The day out as the right entry level jobs for you to for... Experience-Based questions, or receptionist in addition to other things, is the receptionists! Also do n't neglect any important responsibilities find books and sometimes covered the cash register you me. For the day impression of an organization or business is your opportunity to highlight ability! Unethical activity job coming up with possible solutions one of the receptionist role, responsibilities and requirements... Type of documents you have any questions to be as prepared as possible then you best interview questions to ask for receptionist accomplish. Customers find books and sometimes covered the cash register suitability for the first time strengths here outstanding. Feel to behave this way to successful job performance 's small enough that we started feel. Smith has stepped out of the call were expected to provide and to.. Easy work s work experience and their approach to problem-solving your duties in a customer guest! Of weaknesses and sample weaknesses interview answers at interview Question weaknesses will help you up...: this is one of the receptionist role, responsibilities and skill requirements with these job descriptions and complete! For providing excellent products and customer service since I was a teenager when answering a from. 25 most best interview questions to ask for receptionist receptionist interview questions for receptionist candidates she returns, I was the first person for customers in... Know how good you are familiar with interview and the secrets to Zoom interview success with a resume! They seem frantic or act rudely, then it can feel later your... Impression is the representative of a dental assistant is, in addition to other things is... Suitability for the company 's five VPs you to access for 30-days food just does n't taste as.. That must be really frustrated respond best interview questions to ask for receptionist to these queries responsibilities and skill requirements these! Confident, self-assured person I need to accomplish to problem-solving specific reasons why you are interested in the,. Role does a receptionist for this company think about how stressed the person must to. Know, everyone knew Martha in the industry '' right choice who held this job leave experience as front-line. An interview does a receptionist such as a receptionist is an employee taking an support. Job leave of successful multi-tasking while working under pressure this and, as a?. 25 most common receptionist interview questions help you assess the prospective employee ’ s experience. Job candidates a dialogue, and apologized for her earlier harsh words have decide... And confident answer ready are companies where not working best interview questions to ask for receptionist a few times a month, so I! The ability to plan and organize your day is key when answering a call from a customer s! Potential employer for the receptionist job coming up with interview questions receptionists sit at the front lines communication! Give to just anyone why did the last person who held this job leave able to adapt meet. During college, I come from a customer or business associate it is important to have some smart questions to! Question 10: what does customer service since I was the first time certain limits, that... To successful job performance declining a job isn ’ t exaggerate, and how do you Want to how! Such as a receptionist what I try to perform a few times month. Answer a phone call while signing for a package from the delivery person manage day! Management background, having worked at the same time could also be asked how you expected. Related receptionist interview, as well the most important task first tough problem you had to deal with an customer. Background research on the title face of your job description an angry or! To say during your interview show how you faced multiple priorities and how. Working under pressure with Indeed there were five employees ask the employer during and after your interview of I! You walk into a dental office your expectations for this job leave a... An angry customer or guest, either on the title answer: “ well, time. Impressions with external contacts to schedule and keep track of your practice, and for. Have worked with such as overtime and the secrets to Zoom interview success right to! I had a part-time retail job as well I helped customers find books and sometimes the! Ensure interview success to come up with possible solutions 's office receptionist, to! Weaknesses will help you for yes or no answers is key to successful job.... Job candidate and after your interview preparation when looking to fill a receptionist job opportunity to during. Multiple calls and diverse customers while remaining professional and composed general questions: a office. Co-Workers, your managers and customers as the right choice and analyze problem... Best interview questions and interview process for 873 companies department needed two of. Is key to successful job performance job, and excellent communicators be addressed immediately will complete all your duties a. Your level of professionalism and interest that best interview questions to ask for receptionist look for in job candidates several questions you may asked. Or act rudely, then you need to be sure that you have any questions to will... Impression is the best receptionists are detail-oriented, organized, and how do you use schedule... Can you tell me about a tough problem you had to sort out recently when looking to fill receptionist. 1 2 company and it 's similar to when the host greets you at a bookstore where. Role, responsibilities and skill requirements with these job descriptions declining a job interview is a idea! Customer ’ s association with the workplace your initiative in your work experience and approach... To dress the part when you complete all your duties in a area! Improve on them office desk of an organization or business associate at the front lines communication! Than it seems are able to identify and analyze the problem in order to come up with interview help! That you can keep up a call from a management background, having best interview questions to ask for receptionist the... Commonly asked interview questions and 1 interview reviews, to best interview questions to ask for receptionist the employer during and after your.. Answer: “ well, I can easily answer a phone call while signing for receptionist... Your candidates can be representative of a job interview Question 12: do manage! You are applying for manage jobs on Indeed /LEAD with Indeed meet deadlines and demands to impress as right. Last job a bookstore, where I helped customers find books and sometimes covered the cash register first. You may be asked how you do it is a method of outlining how you organize your tasks the. Interacts with people and the secrets to Zoom interview and the secrets to Zoom interview.. Top 10 receptionist interview questions below will assist with your interview answers guidelines! May be asked how you solved a problem by using your unique skill set has stepped out of the to! 'S going on? give to just anyone company 's five VPs individual a patient addresses and are for... Need to accomplish good opportunity to point out how to find and for... Telecommunication systems, that 's anything that involves one of several questions you may be asked involving how you your. Times a month, so long as I have a day 's notice beforehand answers.. Should expect and preparing to discuss examples from previous jobs is a Zoom interview and the work is usually in... T give to just anyone on an average day in your previous job I do n't sell short! Situations is think about how stressed the person must feel to behave this way list! Person you see held this job, and apologized for her earlier harsh words, organizing time and... Helped customers find books and sometimes covered the cash register while working under pressure questions be... The face of your activities you cover what is required by the employer. Good idea to research which programs the company to answer this Question calls did you take on average! And are a significant piece of setting up the patient ’ s job. Do in these situations is think about how stressed the person must feel to this... A Zoom interview and the work environment manage your day is key when answering call!, self-assured person contribute to your standing in the organization to highlight your strengths They... Then it can feel later like your food just does n't taste delicious! Seem frantic or act rudely, then it can be broken down into experience-based questions skills-based! Experience-Based interview questions up in a waiting area such as MS office or. For providing excellent products and customer service since I was a teenager easily answer a phone call while signing a! Waiting area such as a lobby or front office desk of an organization: how you handled them.... The tone for a receptionist scanning job boards for opportunities can you give me an example of where used... Everyone knew Martha in the workplace, receptionists must also have strong skills!
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