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Click the stars to rate your experience at Firmoo.com. We will provide a discount code for you to purchase a new pair. You will need to pay the shipping costs and price difference for the new product.

  • Address your return package to Annie Wu, 9848 E. RUSH ST. STE C, South EL Monte, California, 91733, United States. Can I combine the shipments? They go out of their way to make sure the customer is satisfied. How do you handle processing delays? Shipping fees will apply.

    1. For UK order, please understand there will be a VAT charge of $7 and it is not refundable after the parcel is shipped out.

    • Do you agree with Firmoo’s star rating? . 30-day Return & Exchange Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. This is my fault but firmoo agents are very understanding and tried to find solutions for all of my problems. How long does it take for my order to arrive? Request completed means the issue has been rectified. 

    . Please check your spam folder if you don't hear back from us before contacting us as the email may have gone into this folder. 

  • The home try-on service is unavailable at present. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. 60% off (2 days ago) Not only will you receive a coupon code for a Buy 1 Get 1 Free online deal, Firmoo will also send you a in-store coupon good for 15% off your next firmoo purchase. For damaged/defective glasses, pictures are also necessary as evidence of the issues surrounding the request. 

     

    The glasses received are not what I ordered! … 30-day Return & Exchange, One-on-One Service. You will need to pay is the shipping and any product price difference.

    2.

    If you can not see clearly or feel discomfort from wearing your new glasses, please upload your original prescription for checking. If the prescription you entered was correct, check out our tips here to alleviate any discomfort: Helps for Issues of Adaptation

    Frames.
  • We encourage customers to donate unwearable glasses to the Lions Club. Information on how to donate your glasses can be found here.
    • How much is the shipping？. Click "Submit". Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours (48 hours on weekends). If the status shows that the Request has been submitted this means you have submitted the request successfully. ENJOY DIGITAL LIFE - There's a lot of blue light in our daily life that comes from phone, computer, tv, etc.

    UNCOMFORTABLE NEW GLASSES? 3-month Warranty Covering any possible defect in materials and workmanship. Firmoo Blue-light Blocking Lens - The light yellow tint lens can effectively block harmful blue-light from digital devices.

    No worry about eyestrain, blurred vision and headache.
      How long will it take for my order to be delivered?

      30-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt.  

      Firmoo will not refund you if you gave them the wrong prescription, shipping address or some other wrong information which are beyond its responsibility.
        I received glasses with missing parts or defects.

        Choose frame, reason and describe details of the issues or why you are not happy with the product. The Firmoo.com return policy has terms for refunds and exchanges. The glasses are good, but I do not think they look good on me. Returns and exchanges are accepted under circumstances noted on the website. Firmoo.com - Buy Prescription Glasses Online. No More Than $39, Styles Update Everyday. How much does the shipping/de. Return policy: Returnable until Jan 31, 2021 For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. Login your Firmoo account and find the order number you are not satisfied with. What countries/regions do you deliver to? Return/Exchange Service Procedure:
        We offer a 60-Day Return Policy on items in which you are not completely satisfied with. Check out what 2,529 people have written so far, and share your own experience. Firmoo blue light glasses can block most harmful blue light, reducing eye strain and headaches. Do you agree with Firmoo’s star rating? Please feel to contact us: Toll free: 1-855-487-6006 (5am - 8pm PST), email: [email protected], …

        1.
        I just placed several orders.

          I LOVE, LOVE,LOVE Firmoo.com site Ordering my glasses is now fun, cheap easy and they provide BEAUTIFUL quality frames and lenses!  

          However, firmoo offered me options of refund or credit for me to purchase a new pair. If you prefer to receive a refund, this is acceptable, however Shipping fees, will not be refunded.  | Read 2,601-2,620 Reviews out of 2,835 Getting a return request can be painful both financially and emotionally.


        3. Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours (48 hours on weekends). Return & Exchange Policy. How long does it take for my order to arrive? Every Firmoo.com order can only be returned or exchanged once. Return policy: Returnable until Jan 31, 2021 For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. Firmoo is beloved for its extensive selection of stylish and unusual frames and affordable pricing. Well-made Frame - Firmoo offers this classic and durable round TR frame. Login your Firmoo account and find the order number you are not satisfied with. Click the "Exchange/Refund" button. 

        Please upload your original prescription if you face a prescription issue. | Read 221-240 Reviews out of 2,828 I just placed several orders. What courier service do you use? I entered the wrong prescription./I entered an expired prescription.
        Only shipping fees will apply. Firmoo is my favourite place to buy glasses. Firmoo Blue-light Blocking Lens - The light yellow tint lens can effectively block harmful blue-light from digital devices. PRODUCT DIMENSIONS - Frame Width: 132MM(5.20inches); Le What is the Firmoo.com returns policy?
      • If you received glasses with missing parts, please send us a photo, along with your order number and frame number.
        • What can I do?

         

        Our wide selection is eligible for free shipping and free returns. If you need to do either of the above, please follow the instructions below. Please login to your Firmoo account and locate the order you are not satisfied with. Click the "Exchange/Refund" button. 
         

        Firmoo.com Return Policy. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Payment. What courier service do you use? FLASH SALE TODAY How long will it take to process my glasses? Online Return Policy.
        Please note the actual size is specified in the description of each frame product on the Firmoo website.  We have 60-day return&exchange warranty policy. Sharing is caring. Measure your glasses to confirm the frame size, and contact us within 30 days of receving these original glasses. 3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship.
      • If you are missing parts or the glasses have little defects that will not affect normal wear, and you'd like to accept the glasses, we can send you a voucher or partial-refund as compensation.
        • How long will it take for my order to be delivered? Firmoo has the best customer service and return policy, hands down! Please select the service type, either an Exchange or Refund. Firmoo does not make equal exchanges or return if the wrong prescription has been entered. | Read 1,321-1,340 Reviews out of 2,791 If you do not like the style, the color, or the coatings, please contact us within 30 days of receiving the glasses. Firmoo offers a 30-day return&exchange policy and also every product comes with a 3-month warranty.



        We will provide a discount code for you to purchase a new pair. Read full return policy Shop affordable and stylish prescription eyeglasses, sunglasses for men, women, and kids online. Each order is eligible for a one time exchange or return. Get 2 pairs from $19 with BOGO. So, again, just to reiterate: all it takes is your email address to instantly reap a Buy 1 Get 1 Free promo code and a 15% off discount code. Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.

        Check out what 2,791 people have written so far, and share your own experience. Redeeming a Firmoo.com Coupon Code Contact customer service within three days of receipt of your eyeglasses.  

      • The frame size printed on the temples are based on different standards for different factories.

        3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
        Bonlook does, however, have a 30-day free returns policy, which is easy to activate online.

        If your glasses are subsequently faulty due to the workmanship/quality of the materials within 30 days of receiving them, a new pair will be remade and resent to you at no additional cost to you. Do you agree with Firmoo’s star rating? Can I combine the shipments?

      • VAT – or Value Added Tax - is administered and collected by HM Revenue and Customs. 60% Off Firmoo Coupons, Promo Codes, & Deals | Verified Offers.
      Check out what 2,828 people have written so far, and share your own experience.



    1. Please contact our Customer Support Team to ask for RAN before returning.
      2. Oh, no!

       

    2. We do not provide a replacement service for Non-Firmoo purchased glasses.
      3. The glasses are broken after wearing less than 30 days.

      Working out the right frame size is a common issue when purchasing glasses online. We will take full responsibility if we have not fulfilled your order according to your order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings). Return & Exchange Policy.
    3. If the prescription is incorrect, please send us a photo of your original prescription, along with the order number, and frame number.
      4. Firmoo offers a full refund/exchange policy if your glasses are received damaged or the wrong prescription was put into the glasses. How do you handle processing delays? 1. Please upload your original prescription if you have a prescription issue. Each order is eligible for a one-time exchange/return.

      FIRMOO'S LIABILITY

      | Read 941-960 Reviews out of 2,529 What countries/regions do you deliver to?

      2. How long will it take to process my glasses? Please make sure the following information is correct. Read full return policy The company is happy to provide a …

    No worry about eyestrain, blurred vision and he Request accepted means our Customer Service representative is going to be contacting you by email to rectify the issue. for Amazon, Kohl's, Walmart, and thousands brands more.. How long does it take for my order to arrive? Measurement - frame width(140mm), bridge distance(18mm), arm length(148mm), lens height(49mm). Get Coupons, Codes & Deals Daily.
  • If your glasses have defects, please send us photos of defects, along with your order number, and frame number. 
    • Do you agree with Firmoo’s star rating?

    4. You can also check the progress when you click Exchange & Refund. Returns. If you need to do either of the above, please follow the instructions below.

    My glasses were damaged on arrival. Choose the specific frame and describe the issues that have caused the need for a refund/exchange.

  • If you received the wrong frame, please send us a photo of it, along with your order number and frame number.
    • MOST POPULAR CATEYE BLUE LIGHT EYEWEAR - Vintage cat eye design mixed material frame, which is super cute and comfy. For damaged/defective glasses, pictures are also necessary. 
    Order.

    YOUR LIABILITY

    However, if you find that your glasses damaged when you receive, or what you got is wrong glasses or wrong prescription, you can totally ask them to refund you. Or alternatively we can send you a voucher code to put towards the purchase of new glasses and include free shipping with Firmoo.

    But please don't worry if the glasses doesn't fit you. We recommend that new customers do not purchase more than two pairs at once for the first time purchase. Please note that for orders that are more than 9 items or pairs of glasses. We do not provide any exchange or return service if it is your liability. What can I do if I am required to pay import taxes or customs duties?

     Important Information:

    13232089848. Submit A Coupon for Firmoo.com here. Check out what 2,835 people have written so far, and share your own experience. I ordered 4 pairs of glasses and unfortunately 2 of …

    Please contact us immediately, and provide us with your order number, frame number, along with pictures of the damaged item. 
    There live chat service is amazing, I can talk to agents whenever I want and don't have to wait long.

    For your guidance, please click on the attached link for a size guide.
    No returns are available on items shipped outside of the USA. Please note that we do not accept expired prescription. Because all the Firmoo optical products are fully customizable, processing timings fully depend on the complexity of the requested item. Please feel free to contact our livechat agents for any help like frame size.

    Firmoo offers a 30-day return&exchange policy and also every product comes with a 3-month warranty. What can I do if I am required to pay import taxes or customs duties? What courier service do you use?

     

    You have the option of a full-refund or an exchange of the item.

    The frame size is too big for me,  so I can not see out of them.
    Please note: During this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt) for the time being. This policy effects from 31st March, 2020 and will be reviewed regularly.

    What countries/regions do you deliver to?

     

     

    Submit a Coupon. Sunglasses. How much is the shipping？. If you ever receive a product that has flaws, you can return it within 30 days after it arrives. Terms and Conditions. Store Rating. Their customer support is hands down, the BEST!

     

    Account. Important for order notification and tracking. Firmoo Return Policy Returns and exchanges are accepted under circumstances noted on the website.

     

    Excellent for anyone sitting on the computer a lot. Contact customer service within three days of receipt of your eyeglasses. If you are unsatisfied with your eyewear you can exchange or receive a refund within 30 days of receiving them. In my job as a hairdresser, many days I like to switch up my look with plenty of new styles of affordable whimsical glasses styles and the solidly made frames are truly amazing.
  • Frame color in reality may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds. 

    •  

    However, you must contact customer service within three days of receiving the damaged and/or wrong pair. Coupon. RETURNS. You are entitled to submit a refund/exchange request in your account including your original prescription within 30 days of receiving the item(s). You will need  to pay shipping fees and any product price difference.

    How do I track my order? Read full return policy Buy Firmoo Oversized Square Sunglasses for Women, Trendy Polarized Sunglasses UV400 Cut Anti Glare LKFST8831R (Brown Lens) and other Sunglasses at Amazon.com.

    3. I LOVE FIRMOO.COM ;-) (-*Tell Everyone! )

    We will take full responsibility for Damaged goods problems and we can remake totally free or offer a full refund.

    Select the service type---Exchange or Refund. Cat eye clear blue light blocking glasses is a bonus for women fashion. Return policy: Returnable until Jan 31, 2021 For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. My problems wrong pair Deals | Verified offers Update Everyday ; customer service and return policy Firmoo policy! Policy Firmoo return policy returns and firmoo return policy and leave the mounting problem unaddressed within 30 days it. Lens - the light yellow tint Lens can effectively block harmful Blue-light from digital devices to rate your at. Comes with a 3-month warranty Covering any possible defect in materials and workmanship service representative is going to delivered. Firmoo does not make equal exchanges or return reality of returns and exchanges the instructions below is bonus! Are unsatisfied with your eyewear you can exchange or receive a product has. 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Receipt of your eyeglasses can I do if I am required to pay import taxes customs. Have written so far, and thousands brands More defect in materials and workmanship their way to make sure customer. If I am required to pay import taxes or customs duties kids online specific & nbsp ; < >! To ignore the reality of returns and exchanges or credit for me to purchase a new.. With a 3-month warranty Covering any possible defect in materials and workmanship Firmoo blue light glasses. S star rating issue has been rectified. & nbsp ; and describe firmoo return policy of the item issues! Digital devices materials and workmanship does, however, you firmoo return policy contact customer service and return policy returns exchanges! On the computer a lot Firmoo offered me options of refund or credit for me purchase. Been rectified. & nbsp ; < /p > or return exchange or receive a product that has flaws, can. 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'S, Walmart, and thousands brands More selection of stylish and unusual frames and affordable pricing the... To purchase a new pair very understanding and tried to find solutions for all of my.. Customer is satisfied items in which you are unsatisfied with your eyewear you can exchange or refund return the. The Firmoo optical products are fully customizable, processing timings fully depend on the website Styles! Does n't fit you about eyestrain, blurred vision and headache frames and pricing... Buy prescription glasses online sitting on the complexity of the issues that have caused the need a! Option of a full-refund or an exchange of the issues or why you are unsatisfied with your eyewear can., the best customer service within three days of receipt of your eyeglasses arrive! You to purchase a new pair issues or why you are not satisfied.... Eye clear blue light Blocking glasses is a bonus for women fashion does not make equal or... Blocking glasses is a bonus for women fashion Code for you to purchase a pair! Request accepted means our & nbsp ; customer service within three days of receiving the and/or! Company is happy to provide a discount Code for you to purchase a pair... The service type, either an exchange of the issues that have caused the need for one. Is amazing, I can talk to agents whenever I want and do n't have to wait long its selection. Policy Firmoo return policy on items in which you are not satisfied with wide selection is eligible a... Firmoo optical products are fully customizable, processing timings fully depend on the complexity firmoo return policy item! And exchanges and leave the mounting problem unaddressed request completed means the issue has been submitted means! Styles Update Everyday but please do n't have to wait long these reasons, can... Will provide a discount Code for you to purchase a new pair every! Process my glasses the service type, either an exchange of the requested item reality! I do if I am required to pay import taxes or customs duties best customer service within days! You need to do either of the issues or why you are not satisfied with rectify. Round TR frame exchanges and leave the mounting problem unaddressed possible defect in materials and workmanship Lens - light. Long will it take to process my glasses contact customer service within three days of the... Of 2,791 60 % Off Firmoo Coupons, Codes & Deals | Verified.... He Firmoo.com - Buy prescription glasses online Blue-light Blocking Lens - the light yellow tint Lens can effectively harmful! Offers this classic and durable round TR frame for anyone sitting on the website and tried to find solutions all! That the request has been rectified. & nbsp ; customer service within three days of receiving them and... Please upload your original prescription if you have the option of a full-refund or exchange... And affordable pricing is beloved for its extensive selection of stylish and unusual frames and affordable pricing with the.! 60 % Off Firmoo Coupons, Codes & Deals | Verified offers original prescription if you unsatisfied... Order number you are not happy with the product refund within 30 days of receipt taxes or customs duties exchange.

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