... Have to disagree with the advice about opening it up and putting it in another case ... Paragon NTFS for Mac does also not see the drive. In this case, you need to update the WD software via the WD Discovery software. Summary: Is your external drive WD My Passport not showing up on your Mac? We rescue data from faulty hard disks and return it to you on a new hard drive. Inside the casing you will find a standard 3.5" Green Power most likely if not WD Blue model drive you can install install internally inside the case or place in another enclosure if you are not able to debug this. Here’s how to format a drive to be used on Mac, or repair a corrupted external hard drive. I have another 4TB portable WD my passport (not the Mac version) and the read/write speed on this one is a little faster, but perhaps because it is newer. After that, reboot your Windows or Mac computer. The My Passport™ for Mac drive is trusted, portable storage that perfectly complements your on-the-go lifestyle. About Your WD Drive My Passport for Mac User Manual 2 My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. I've saved quite a lot of important files inside the drive. It does the same thing on a Windows or a Mac. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; ... Acronis True Image for Western Digital. If you are bothered by WD Backup not working in Windows 10/8.1/7, just get the best alternative to WD Backup on your computer and make automatic files backups. If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting. I've changed the USB port but it still not working. It doesn't show up in My computer, Device Manage or Disk Management. I have some important excel files on this external, so I would appreciate it very much if anybody can recommend useful excel recovery software." Unable to format WD Passport external hard drive “Having a 1TB WD Passport external hard drive with RAW file system, I want to format it to exFAT for using in Mac and Windows computer. WD Drive Utilities for Mac. Thankfully, MiniTool ShadowMaker easily automatically backs up my files to My Passport drive.” Click to tweet. MY PASSPORT USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD … I purchased a Western Digital 2.0-3.0 1Tb hard drive , it worked for about 3 weeks then my HP Laptop stopped recognizing it. When I plug my WD passport into my computer (or any computer) it isn't coming up. Reinstall the WD Backup application on your computer by downloading its installation file from the WD drive’s official site. 2. So before you jump into conclusions, you need to … The small form factor means that WD My Passport repair is not the easiest one to do. 1. Hey everyone, I've been using a WD My Passport 500gb for about 4 months and so far and I've had no problems with it until today. WD Software: The Mac computer might not recognize the WD Easystore hard drive if the installed WD software is not compatible. The VCD contains the WD SmartWare installation software, the encryption and password protection application, User Manuals, and other resource files. According to Western Digital, the new 5TB My Passport for Mac is the world's slimmest portable hard drive at its capacity. Read more. My WD my passport external hard drive is not showing up on my desktop. And use that software to recover your documents from your old My Passport hard drive. The WD smartware popped up, but my hd didn't. Designed to fit in the palm of your hand, there’s plenty of space to store a massive amount of photos, videos, music and documents. “My WD Backup has stopped working suddenly. It was connecting until the other day and know it is not recognized at all. This one is also a little more compact. 3 people found this helpful. My Passport™ for Mac is trusted, portable storage that perfectly complements your on-the-go lifestyle. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. Now for the internal connections and drive itself! Every journey needs a passport. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not getting mounted. But I only got “Windows was unable to complete the format” when I tried to format it from Windows Explorer. I recently purchased a 500gb Western Digital My Passport Elite external hard drive for my MacBook Pro. The drive works fine on my other computer. More Less. WD Security for Mac. Check if the WD Easystore hard drive not showing up on Mac problem has been resolved. However, if I plug it into the TV, it recognizes some or most of the files, so I know they're still there. Thanks! Compatible with USB-C™ and USB-A, the My Passport for Mac drive comes equipped to connect with today's latest technology. The passport is what I have been using with my Dell with no problems. If the WD Backup not starting issue persists, and you need assistance in resolving it, contact us. I can find it, but I can't open it and view the files. Firefox For Mac 10.5 8 Growl For Mac Update Safari Browser For Mac Citrix Reciever For Mac Wd My Passport For Mac Not Working Outlook For Mac Update Chromium For Mac Windows For Mac Free Free Ftp For Mac Fallout For Mac Photo Editing Apps For Mac Koplayer For Mac The USB 3 to USB C is handy as I can connect to my smartphone also. A WD My Passport formatted with Mac file system will be a dud on the Windows and vice-versa. WD Drive Management device *WD SES Device - USB Mass Storage Device show the Passport controller has been properly detected. This WD Recovery software Mac not only supports file recovery from various data loss situations like accidental deletion, inaccessible, corrupt, formatted or reformatted WD Mac Passport drives of different series like My Passport Ultra 1TB, 2TB, and 4TB. Since I run both Windows and Mac OS Version 10.4.11 on my MBP I wanted the drive to be readable and writable for both operating systems. 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